Behind the Smiles - Crystal Staff

The company’s high service standards are maintained through a significant investment in staff recruiting and training, and a genuine commitment to staff’s well-being. At just 9%, the line boasts the industry’s lowest turnover rate and one that is virtually unheard of in most luxury hotels and resorts.

The European-trained staff hail from more than 40 nations and are selected based on their winning and friendly personalities as well as their expertise in providing Six-Star service.

Through an intensive training program, the ladies and gentlemen of Crystal Cruises are taught to implement the Six-Star Crystal Basics, a multi-point credo that addresses attitude, communication, competence, style, safety/environment and execution. Staff members address guests by name from the time they are introduced and quickly identify and focus on their personal preferences. The fine points remembered by staff members include such details as how guests take their coffee to what their favorite cookies are, where they like to sit in which restaurant, what type of wines they prefer, what amenities are most used and which are not, and exactly how they like their blankets and pillows arranged.

Once you experience Crystal's attention to detail and exceptional service; once you discover the value of special savings and quality enrichment; once you feel the moment when it all comes together in Crystal perfection, you won’t wish to sail with anyone else.

THE FLEET

Crystal  |  Cruises

10-night India & Seychelles Cruise03/18/2025from $4,900

7-night Mediterranean Cruise04/20/2025from $3,700

23-night Mediterrean Cruise05/21/2025from $15,700

25-night Northern Europe & Baltic Cruise06/12/2025from $19,600

8-night Mediterranean Cruise07/10/2025from $6,000

11-night Mediterranean Cruise08/09/2025from $8,000

23-night Northern Europe & Transatlantic Cruise09/07/2025from $15,000

7-night Canada & New England Cruise10/07/2025from $5,900

24-night Eastern & Southern Caribbean Cruise11/28/2025from $13,500

9-night Secyhelles & Africa Cruise01/28/2026from $4,900

29-night 2026 World Cruise Segment 03/28/2026from $16,400

8-night Mediterranean Cruise06/19/2026from $5,500

View all 224 Crystal Cruise Offers...